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Kausar Alam

About Me

Hi, I’m Kausar Alam, a WordPress Technical Support Engineer with nearly a decade of experience in WordPress development and support. My passion is helping businesses and individuals overcome technical challenges with WordPress to create a seamless, functional, and optimized online presence.

I’ve been working with WordPress since 2014, beginning as a developer and evolving into a Technical Support Engineer. My journey has equipped me with in-depth knowledge of WordPress themes, plugins, and performance optimization.

Currently, I provide expert technical support for Elegant Themes, where I’ve helped over 9,200 customers resolve issues, improve performance, and achieve their website goals. I’m dedicated to delivering solutions that work and guiding users through the process in a way that’s easy to understand.

Let’s work together to solve your WordPress issues and ensure your website runs smoothly and efficiently.

My Working Style

Here is an overview of how I approach each support request to ensure smooth and efficient resolutions for my clients.

Identify

  • Understand client issues through detailed interviews.
  • Analyze website errors and technical challenges.
  • Review logs and reports to pinpoint root causes.
  • Gather relevant information for effective troubleshooting.

Resolve

  • Provide step-by-step guidance to fix issues.
  • Test solutions thoroughly for functionality.
  • Optimize performance and ensure compatibility.
  • Collaborate with teams for complex problems.

Support

  • Deliver clear instructions for future maintenance.
  • Share tips for better website management.
  • Offer regular check-ins to ensure site stability.
  • Conduct periodic reviews for security and performance.
12
YEARS OF EXPERIENCE
5
WORDPRESS.ORG BADGE
250
WEBSITE COMPLETED
9000
CUSTOMERS SUPPORTED

My Traits

Here are some of my qualities that you might appreciate in a Technical Support Specialist.

Problem Solve

I enjoy digging deep into issues, finding the root cause, and delivering solutions that work efficiently and effectively.

Empathetic Listener

I understand that technical problems can be frustrating. I strive to listen carefully, show empathy, and guide customers toward resolutions with patience and clarity.

Detail-Oriented

Every detail matters when it comes to troubleshooting and optimizing WordPress websites. I focus on ensuring nothing is overlooked.

Adaptable

With the ever-evolving WordPress ecosystem, I quickly adapt to new tools, updates, and technologies to provide the best support possible.

Proactive Thinker

I anticipate potential challenges and take preventive measures to keep websites running smoothly and securely.

Awesome Support

To me, the partnership is the first step of the journey. I do not only build a website, I continuously support my clients if they face any sort of problems or have any queries.

Superb Skills

I have many years of expertise on these skills which convince my clients to pick me.

95 %

FRONT-END

98 %

WORDPRESS

95 %

WOO-COMMERCE

90 %

PHP

Kausar Alam's Dev Card

Contact Me

I am available for freelance work.
Can't wait for the next exciting project! Could it be yours?